How do you handle an underperforming employee?
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What's Really Going On: A report keeps missing the mark. What's most often going on?
They're unclear what "good" looks like. Clear expectations are a foundation of engagement; many "performance" problems are clarity problems. Source: Gallup – Q12 employee engagement
What To Do: What should you do first?
Restate expectations with concrete examples of good work. Specific examples make an abstract standard actionable. Source: Gallup – Q12 employee engagement (clear expectations)
Why It Works: Why does it work?
People can't hit a target they can't see. Goal-setting research finds specific goals beat vague "do your best" ones. Source: Wikipedia – Goal setting